FAQ – Defiant Regime

FREQUENTLY ASKED QUESTIONS.

Defiant Regime is not just a clothing brand, it's a movement that's dedicated to going against the dogma in the world. Our brand is focused on building a loyal community of like-minded individuals who share our mission to share defiant stories around the world and provide luxury garments to accompany the pursuit. Our brand serves you as a medium to express your own defiant pursuit and connect with likeminded individuals.
We design everything in Toronto, CA headquarters with our team that has over a decade of design experience.
We prioritize our resources into research and development to create our own silhouettes for every style on our website.

We have spent 3 years waiting to release collection II so we can reorganize our entire supply chain to get access to the best materials and craftsmanship around the world.
Collection II is made in Seoul, South Korea.
We make sure to audit all of our manufacturing partners to ensure fair wages and & clean working conditions are provided to all the workers that touch Defiant product.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
We currently accept:
- American Express
- Visa
- Mastercard
- Paypal
- Apple Pay
- Google Pay
- Sezzle
- Afterpay
Learn more about our store's safe checkout experience (powered by Shopify) here.
Once you have placed an order, you will receive a confirmation email shortly. To ensure that this goes into your inbox, please add info@defiantregime.com to your contacts.
Otherwise, your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, don't hesitate to contact us directly.

If the product is confirmed to have a manufacturing fault or the wrong item was sent to you, we will replace the product or refund the product's price to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

Please reach out to us at info@defiantregime.com and start your return process so we can resolve this issue for you!
A pre-order item is a product that has not yet hit the market, and it gives customers the chance to be the first to get access to it. By placing a pre-order, you secure your purchase in advance and will be the first to receive the product once it's ready in 4-8 weeks.

PROCESSING TIME
Takes on average 1 - 5 business days. You will receive an order confirmation in your email.
SHIPPING TIME
Canada: 3-5 business days
USA: 5-7 business days
INT: Up to 14 business days
Free shipping on all orders in north america over $300.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.

Free shipping on all orders in north america over $300 cad.
Yes, we offer free shipping on all orders over 300+ CAD.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for some international regions and that shipping rates could vary depending on your region.
You should receive a tracking number in your email. You can also reach out to our customer service team at info@defiantregime.com. We offer 24/7 Customer Service and are eager to assist you with your order.

Don't worry if your tracking number is not active; it can take up to 3-5 days after shipment for our logistics partners to activate a tracking number. Rest assured that you will receive the item you've ordered.

You have 14 days from the day the order is processed to submit a cancellation request by emailing us at info@defiantregime.com.
Your responsibility is to send the item/s back to our warehouse if you require a refund or an exchange.
We offer refunds to your original payment method on full priced items returned to us, after the item has been received and inspected.
Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
Store credit is offered for any returned sale item or purchased using a discount code.
Items purchased during the sale are final sale and cannot be returned or exchanged unless otherwise noted on the product page.

Returns must adhere to the following:
‣ Must be returned within 14 days of the items being delivered.
‣ Any sale items over 20% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, Canada day, Easter, and holidays are excluded from returns. Only exchanges or store credit.
‣ Any Pre Order items are excluded from returns. Only exchanges or store credit.

‣ Items must be returned in their original packaging

‣ All tags must still be attached to the unworn item/s

‣ Items must not contain any evidence of wear, stains or odours

‣ Gift cards cannot be returned

If the above is not adhered to when you make the return. DEFIANT REGIME reserves the right to decline the return request.
Please keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our warehouse please allow 3 working days for this to be processed (allow up to 5 working days during sale periods). Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.
If you can see your return has reached us and more than 3 working days have passed please email us at info@defiantregime.com.

Tops:
Our topwear collection, including jersey, outerwear, and knitwear, follows a slightly oversized fit throughout the collection unless stated otherwise. We recommend staying true to your usual size for the signature Defiant look.

Bottoms:
Our bottomwear collection, including jersey, cargo, and knitwear, follows a regular fit for either a baggy or slim-fit silhouette as stated on the product page. We recommend taking your usual size on all pants/trousers/bottoms unless stated otherwise.
Model specs & sizing chart are provided on all product pages.
All fabrics are taken to a washing facility to be pre-shrunk and cleaned of any debris before constructing the garment to ensure the fit stays the same after years of washing.
SHRINKAGE
To ensure the garment's fit stays the same through multiple washes, the fabric is pre-shrunk.
HOW DO I WASH DEFIANT TOPS & BOTTOMS
We recommend washing in cold water and avoiding tumble dry.
Leave the garment to air dry. Further instructions available inside the product.

We do restock select items, however there is no guarantee of a restock of any particular item. To be notified of any restocks please sign up to our newsletter and fill out the form on the product page under the section “Notify Me When In Stock”
We are partnered with Sezzle and Afterpay!
Sezzle is a payment provider offering to split the purchase price over four interest-free payments. You can click on the link on the product page to direct you to their website, where you would need to set up an account. There you can also find more info, or you can click the link here: https://sezzle.com/how-it-works